Frequently Asked Questions

On this page, we have answers to many questions you may have about our business and our services. We also have responses to several general locksmith questions that should be able to help you help yourself when you have a lockout or similar issue.

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What are your store hours?

Our store hours are Mon - Fri: 10:00am-5:00pm, and weekends are closed Saturday-Sunday (By appointment only) Our mobile service hours are Monday - Sunday 8:00am-9:00pm
What are your service areas?

We have two locations in Palo Alto as well as San Bruno, allowing Go Pro Locksmith to cover more area including but not limited to Mountain View, Sunnyvale, Santa Clara, San Jose, and San Francisco.
Why should I use a locksmith when I can try and fix the lock myself?

A licensed and experienced locksmith is efficient, fast and will ensure your possessions are safe and secure during the service. If you are using locksmith services for your car, home or business, you should ensure you have peace of mind that the locksmith you are using has the skills, experience and qualifications to carry out the job otherwise your work may be more costly in the long run.
Are all locks able to be picked?

No, not all locks are able to be picked. Some residential and commercial locks are high-security and pick resistant.
Do you provide emergency locksmith services?

Yes we do, for an additional charge we can provide emergency locksmith services if you're locked out of your home or business.
What does it mean to "rekey" a lock?"

Rekeying means you can keep your present locks, but requires changing the pins inside them so any copies of your old key will no longer work. Rekeying saves you time and money!
How long does it take to install new locks?

Most locks can be installed within 30 minutes, but this depends on the type of lock and if there are any modifications that need to be done.
I'm renting an apartment, should I rekey the locks?"

Absolutely yes! First thing to ask yourself is if you know when was was the last time you have changed or re-keyed the locks on your doors? If you don’t know the answer, you and your property are potentially at risk.